把接待、催件、跟进、台账这些重复人工成建制地拿掉，也把代理本人的核对工作（信息一致性、时间线、eligibility 初筛）预检好只留标红项。每周替一家典型事务所省下约 40 小时。判断和批准永远留给持牌代理，由执业注册移民代理设计，合规长在结构里。
It removes the repetitive manual work of intake, chasing, follow-ups and ledgers, and pre-checks the agent's own review work (consistency, timelines, eligibility screens) down to flagged items only, saving a typical practice about 40 hours a week. Judgement and approval always stay with the registered agent. Designed by a practising registered migration agent, with compliance built into the structure.
周六晚上的咨询、凌晨的微信、填了一半就放弃的表单。等周一回复时，人已经找了别家。每一条没接住的高意向线索，都是几千澳元的服务费。
The Saturday-night enquiry, the 1am message, the form abandoned halfway. By the time Monday's reply goes out, they have found another practice. Every missed high-intent lead is thousands of dollars in fees.
催材料、更新进度、回答第八遍同样的问题，占掉团队大半天。前台和案件助理的年薪一年比一年高，而这些活大部分不需要人来做。
Chasing documents, updating clients, answering the same question for the eighth time eats most of the team's day. Admin and case-assistant salaries rise every year, and most of that work does not need a person.
OMARA 编制扩了三倍，制裁在加速，2026 年又发布了 AI 使用指引。期限漏一个、档案缺一份、承诺说过头一句，代价都可能是执照。
OMARA's staffing has tripled, sanctions are accelerating, and 2026 brought formal guidance on AI use. One missed deadline, one missing record, one overreaching promise, and the price can be the licence.
这套系统的核心只有一句话：把事务所里天天重复、不需要专业判断的人工活拿掉，把员工成本变成可控的月费。像报价单一样，逐项算给你看。
The core of this system fits in one sentence: remove the repetitive, judgement-free manual work from the practice and turn staff cost into a controlled retainer. Itemised below, like a quote.
| 重复性工作Repetitive task | 每周耗时Hours/week | AI 接管后，人只剩What humans keep |
|---|---|---|
| 首次询价接待与背景收集First-contact intake and background collection | 6 | 看一页摘要Read a one-page summary |
| 材料催收、核对与登记Document chasing, checking and logging | 5 | 处理不合格材料Handle non-conforming items |
| 进度询问电话与进度更新"How is my case going" calls and updates | 5 | 个别例外（门户自动更新）Rare exceptions (the portal updates itself) |
| 报价、跟进与咨询预约全流程Quotes, follow-ups and consult booking end to end | 7.5 | 过目批准Review and approve |
| 政策浏览、期限台账、晨间盘点Policy scanning, expiry ledger, morning round-up | 7.5 | 读晨报、按预警行动Read the brief, act on alerts |
| 应收提醒、建档、收尾杂务Receivables, case setup, closing chores | 4.5 | 批准催款函Approve reminders |
| 代理核查：信息一致性、伴侣签时间线、工作经验时长Agent review: consistency, partner-visa timelines, work-experience durations | 9 | 只审 AI 标红的矛盾项Review only what the AI flags |
| 代理核查：eligibility 初筛、偏远加分 postcode 核查、递前终查Agent review: eligibility screens, regional-points postcode checks, pre-lodgement check | 6.5 | 确认附来源的预查结论并终审Confirm sourced pre-checks and sign off |
| 合计Total | 51 | 约 10 小时判断、批准与终审，净省约 41 小时About 10 hours of judgement, approval and sign-off; about 41 hours saved |
以 2 名持牌代理加 1 名行政助理、在办约 60 案的事务所为典型估算。交付第 1 周按贵所实际情况逐项校准，每月运营报告持续复核：接了多少询价、AI 替你处理了多少条、省了多少小时。代理核查类是内部预检工具：AI 标红、代理确认，结论经代理批准后才使用。这个员工不请假、不离职，周六晚上照常上班。
Modelled on a practice of two registered agents plus one admin with about 60 active cases. Calibrated line by line in week one, then re-checked in every monthly report: enquiries caught, messages handled, hours saved. The agent-review items are internal pre-check tools: the AI flags, the agent confirms, and no conclusion is used without agent approval. This staff member takes no leave, never resigns, and works Saturday nights.
挂在事务所自己的品牌和域名下。Front Door 接住线索，HQ 转化成案件，Client Lounge 服务到下签好评。
All under the practice's own brand and domain. Front Door catches the lead, HQ turns it into a case, Client Lounge carries it to decision and a five-star review.
品牌官网、中英双语结构化询价表单、付费咨询预约、收费公示。只收集情况、只答事务性问题，不给签证意见。7 乘 24 接住每一条线索。
A branded site, bilingual structured enquiry forms, paid-consult booking, a published fee schedule. Collects circumstances, answers practice questions only, never visa advice. Catches every lead, 24/7.
申请人免密码登录，查案件进度、上传材料、看缺件清单与付款状态。被专人照顾的体验，追材料的电话省掉大半。
Passwordless portal where applicants track progress, upload documents, and see the missing-item checklist and payment status. The "looked after" experience, and most chasing calls disappear.
线索收件箱（AI 已起草回复待批）、案件状态看板、期限与有效期台账、政策变化预警、每日晨报。手机上一屏看全事务所。
A lead inbox with AI-drafted replies awaiting approval, a case-state board, a deadline and expiry ledger, policy-change alerts and a daily brief. The whole practice on one phone screen.
这不是六个聊天机器人，是一套有分工、有权限边界、共享同一份案件记忆的 agent 组织。它先在我们自己的事务所里跑了起来，每天出晨报、扫期限、盯政策。
Not six chatbots, but one agent organisation with roles, authority boundaries and a shared case memory. It runs in our own practice first, producing the daily brief, sweeping deadlines and watching policy every day.
移民不是随手放个 AI 客服的行业。这套系统由持牌代理设计，四条规矩焊死在结构里。
Migration is not an industry for a casually bolted-on AI chat agent. This system was designed by a registered agent, with four rules welded into the structure.
对外层只收集情况、答事务性问题、约付费咨询。任何触及签证判断的问题，唯一动作是转成咨询预约，由持牌代理回答。
The public layer collects circumstances, answers practice questions and books paid consults. Anything touching visa judgement becomes a consult booking, answered by the registered agent.
Migration Act 1958 s276, s280系统里不存在自动对外发送。每封邮件、每份报价先出稿，发出由持牌代理执行，谁起草、谁批准全程留痕。
Automatic outbound sending does not exist in the system. Every email and quote is drafted first, sent by the registered agent, with the full who-drafted, who-approved trail recorded.
OMARA AI 使用指引（2026 年 3 月）OMARA guidance on AI use (March 2026)委托协议内置 AI 使用披露与同意条款。每事务所独立数据库与密钥，个人信息送进模型前先脱敏，数据主权归事务所，随时整体导出。
The service agreement ships with an AI disclosure and consent clause. Each practice has its own isolated database and keys, personal details are pseudonymised before reaching any model, and the practice owns and can export its data at any time.
OMARA AI 指引 · Code of Conduct 保密义务 · APPsOMARA AI guidance · Code of Conduct confidentiality · APPs案件档案不可静默删除，保留期自动计算。OMARA 调阅时一键导出完整案件时间线。审计来了，你是最不慌的那家。
Case files cannot be silently deleted and retention is computed automatically. An OMARA request is met with a one-click export of the full case timeline. When the audit comes, you are the calmest practice in the room.
Code of Conduct s56(5)三层系统全包，询价接待、咨询预约、每日晨报。
The full three-layer system, with intake, consult booking and the daily brief.
增加缺件催收、报价与咨询跟进、评价邀请，优先支持。
Adds document chasing, quote and consult follow-ups, review invitations, priority support.
增加政策监控预警、递前核对清单、多渠道与现有软件对接、季度业务复盘。
Adds policy monitoring alerts, pre-lodgement checklists, channel and software integrations, quarterly business reviews.
月费含托管、域名维护、AI 用量（按设计封顶）与安全更新。年付按 10 个月计。前 3 家创始事务所另有条件，欢迎来聊。
The retainer covers hosting, domain management, AI usage (capped by design) and security updates. Annual billing equals 10 months. Special terms apply for the first three founding practices; ask us.
不会，因为它没有这个通道。对外层不给签证意见，任何触及判断的问题自动转成咨询预约；后台一切产出只是草稿，发出必须由你批准。系统里不存在自动对外发送这个功能。
No, because it has no channel to. The public layer gives no visa advice, anything touching judgement becomes a consult booking, and everything backstage is a draft until you approve it. Automatic outbound sending simply does not exist in the system.
日常运维接触不到。每家事务所独立数据库、独立密钥，客户个人信息字段加密，送进模型前先脱敏。我们要排障时需要你在后台开一个限时授权，全程留痕，你随时能看谁在什么时候访问过什么。数据主权归你，随时整体导出。
Not in normal operation. Each practice has an isolated database and keys, client personal details are field-encrypted, and data is pseudonymised before reaching any model. Troubleshooting requires a time-limited authorisation you grant in HQ, fully logged, and you can always see who accessed what and when. You own the data and can export all of it at any time.
不需要。你现有的申请管理或档案软件继续做档案库，Subclass 管的是它们不管的那一段：接待、跟进、催收、期限、政策和客户体验。Premium 档可以和现有软件打通。
No. Your existing case-management or records software stays as the system of record. Subclass covers what those tools do not: intake, follow-up, chasing, deadlines, policy and the client experience. The Premium tier integrates with what you already run.
创始人是执业中的注册移民代理（MARN 1800784），这套系统先在自己的事务所里每天运行，然后才拿出来卖。合规不是我们读文档学来的，是我们自己执业要守的。演示时你看到的晨报、台账和催件清单，都来自真实事务所的脱敏样例。
The founder is a practising registered migration agent (MARN 1800784), and this system ran daily in his own practice before it was ever sold. Compliance is not something we learned from documentation; it is what we ourselves practise under. The briefs, ledgers and chasing lists you see in a demo are de-identified samples from a real practice.
不放宣传片，直接看真晨报、真台账、真催件清单（脱敏样例）。看完当场给你的事务所报价。
No promo video. You see real daily briefs, real ledgers, real chasing lists (de-identified), then a quote for your practice on the spot.
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